1. General Information
1.1 Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
1.2 Order Cutoff Time
Orders placed by 2 PM (local time) will be processed on the same day.
Orders placed after 2 PM will be processed on the next business day.
2. Domestic Shipping
2.1 Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer the following shipping options:
Standard Shipping: 3-5 business days
Expedited Shipping: 2-3 business days
Overnight Shipping: 1-2 business days
2.2 Free Shipping
Free standard shipping on orders over Rs 1000 (before taxes and after discounts).
3. International Shipping
3.1 Shipping Rates and Delivery Estimates
International shipping rates will be calculated and displayed at checkout.
Delivery times vary by destination, but generally take 7-21 business days.
3.2 Customs, Duties, and Taxes
Sarvam Store is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
4. Shipping Confirmation and Order Tracking
4.1 Shipping Confirmation
You will receive a shipping confirmation email once your order has shipped containing your tracking number(s).
4.2 Order Tracking
The tracking number will be active within 24 hours.
You can track your order via the link provided in the shipping confirmation email or through our website.
5. Shipping to P.O. Boxes and APO/FPO Addresses
5.1 P.O. Boxes
Sarvam Store ships to addresses within the U.S. and U.S. Territories, including P.O. Boxes.
5.2 APO/FPO Addresses
We also ship to APO/FPO/DPO addresses.
6. Delays and Issues
6.1 Delays
Delivery delays can occasionally occur due to unforeseen circumstances (e.g., inclement weather, natural disasters).
6.2 Lost or Damaged Packages
If your order is significantly delayed, lost, or arrives damaged, please contact us at [email protected] with your order number.
We will work with the shipping carrier to resolve the issue as quickly as possible.
7. Returns Due to Undeliverable Address
7.1 Undeliverable Packages
If a package is returned to us due to an incorrect or undeliverable address provided by the customer, we will notify you to arrange for reshipment.
Additional shipping fees may apply for reshipment.
8. Contact Us
If you have any questions or need assistance with your order, please contact us:
Email: [email protected]
Mobile: 9898970498
Address: D-2, Ashesh Apartments, Opp Krupa petrol pump, Near Parimal garden, Ellisebridge, Ahmedabad-380006