1. Returns

1.1 Eligibility for Returns

  • Items must be returned within 7 days of the purchase date.

  • Items must be unused, in the same condition as received, and in the original packaging.

  • A receipt or proof of purchase is required.

1.2 Non-Returnable Items

  • Gift cards.

  • Downloadable software products.

  • Personal care items (e.g., health and hygiene products).

1.3 Return Process

  • Contact our customer service team at [email protected] to initiate a return.

  • Pack the item securely, including all original packaging materials, manuals, and accessories.

  • Use the provided shipping label to send the item back to us.

2. Refunds

2.1 Refund Processing

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

2.2 Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.

  • Then contact your credit card company; it may take some time before your refund is officially posted.

  • Next, contact your bank. There is often some processing time before a refund is posted.

  • If you’ve done all of this and still have not received your refund, please contact us at [email protected]

2.3 Sale Items

  • Only regular priced items may be refunded; sale items cannot be refunded.

3. Exchanges

3.1 Defective or Damaged Items

  • We only replace items if they are defective or damaged.

  • If you need to exchange it for the same item, send us an email at [email protected] and send your item to: [D-2, Ashesh Apartments, Opp Krupa petrol pump, Near Parimal garden, Ellisebridge, Ahmedabad-380006].

3.2 Exchange Process

  • Contact our customer service team to initiate an exchange.

  • Pack the item securely and use the provided shipping label to send the item back to us.

  • Once the original item is received and inspected, we will ship the replacement item.

4. Shipping

4.1 Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item was received damaged or defective.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4.2 Shipping Address

  • To return your product, mail it to: [D-2, Ashesh Apartments, Opp Krupa petrol pump, Near Parimal garden, Ellisebridge, Ahmedabad-380006

    ].

4.3 International Returns

  • If you are shipping an item over Rs 500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

5. Contact Us

If you have any questions regarding returns and refunds, please contact us: